COMMERCIAL POLICIES & SATISFACTION COMMITMENT

Refund & Cancellation Policy

At MeshMail, we believe in radical transparency. Unlike competitors who hide behind blanket “all sales are strictly non-refundable” boilerplate, we clearly differentiate between non-reversible domain registry hard costs and our platform software services.

Effective Date: November 4, 2026Transparent Cost-Breakdown ModelView Terms of Service

Production Draft Notice (Requires Founder & Legal Review):This Refund & Cancellation Policy is a production draft for MeshMail. Exact commercial refund SLAs, 7-day technical setup guarantees, and payment gateway chargeback response workflows are subject to founder and legal counsel verification prior to commercial execution.

Policy Breakdown by Cost Component

Secondary Domains ($9/yr)

Irrevocable Registry Hard Cost

Strictly Non-Refundable Once Registered

Customer retains 100% permanent legal ownership. Transferrable anywhere at any time.

Mailbox Software Subscriptions

Monthly Recurring Platform Access

Cancel Anytime; 7-Day Technical Guarantee

Active through end of prepaid billing cycle. No cancellation fees or contracts.

Platform Billing Errors & Duplicate Charges

System Glitch / Inadvertent Charge

100% Full Immediate Refund

Report within 30 days to billing@usemeshmail.com for prompt 24-hour reversal.

Deliverability & Blacklist Bans (Dirty Lists)

Sender List Hygiene & Behavior

Ineligible for Refunds

Deliverability depends on recipient hygiene. Sending to scraped/unverified lists is non-refundable.

1. Our Commercial Philosophy 2. Domain Registrations ($9/yr Hard Cost)3. Mailbox Subscriptions & Cancellations 4. 7-Day Technical Setup Guarantee 5. Erroneous & Duplicate Billing Protection 6. Deliverability & List Hygiene Realities 7. Abuse & Anti-Spam Forfeiture 8. How to Request a Refund or Cancel

01.Our Commercial Philosophy

MeshMail operates on a fair, business-aligned pricing model. We provide high-availability automation connecting real Google Workspace accounts, Cloudflare DNS, and ICANN domain registries. Because digital infrastructure incurs real-time upstream expenses, our refund terms mirror the technical cost realities of each service component.

We believe that customers should never be trapped in annual contracts, penalized for scaling down, or refused resolution when a legitimate technical provisioning defect occurs.

02.Domain Purchases & Registrations (Irrevocable Third-Party Hard Cost)

Why Domain Fees Are Non-Refundable Once Ordered

When you purchase a domain through MeshMail (e.g., at our $9/year direct cost), MeshMail immediately executes an automated registration transaction with accredited ICANN registrar partners. The central domain registry (e.g., Verisign for .com) immediately charges the non-refundable registration fee. Registries do not grant refunds, order cancellations, or charge reversals for registered domains.

You Retain Full Ownership: Because you paid for the domain, you hold 100% legal ownership of it. Even if you cancel all MeshMail services, you remain the registered owner of the domain for its entire 1-year registered lifespan.
Free Transfers: You can point your domain to external nameservers, edit DNS records, or request an authorization (EPP) transfer code to move the domain to GoDaddy, Namecheap, Cloudflare, or any registrar of your choice at no charge.
Auto-Renewal Control: Domains renew automatically each year to prevent catastrophic campaign drops. You can disable automatic domain renewal at any time in your console under Domains → Settings.

03.Mailbox Subscriptions & Self-Serve Cancellations

MeshMail offers monthly subscriptions for Google Workspace mailbox seats ($2.50/seat/month) and dedicated private SMTP fleet packages ($19 to $189/month).

Cancel Anytime Self-Serve:You may cancel your subscription at any time with a single click in your account settings under Settings → Billing → Cancel Subscription. No phone calls, retention questionnaires, or hurdles required.

Active Through Billing Period:When you cancel, your subscription does not terminate immediately. Your mailboxes, warmup ramps, and Cloudflare DNS remain 100% operational through the final day of your paid monthly billing period. No future charges will be billed.

Scaling Down Seats:If your outbound campaigns require fewer mailboxes, you can downscale seats at any time. Prorated adjustments apply automatically to your subsequent billing invoice.

04.Our 7-Day Technical Setup Guarantee (First-Time Customers)

Our Commitment: Zero Risk on First Fleet Setup

We stand 100% behind the reliability of our automated infrastructure engine. If you sign up for MeshMail and our automated provisioning system fails to successfully configure and deliver your functioning mailboxes and DNS records within seven (7) calendar days of your initial order due to an unresolved technical failure on our platform, you are entitled to:

Priority 24-Hour Engineering Resolution

OR 100% Full Refund of Platform Software Fees

Note: The technical guarantee applies to software and mailbox subscription fees. As noted in Section 02, third-party domain registration fees ($9/domain) cannot be refunded by domain registries, but the domain asset remains yours.

05.Erroneous & Duplicate Billing Protection

We believe in ethical commerce. You are entitled to an immediate 100% full refund under any of the following verified billing circumstances:

Duplicate Transactions: Any duplicate charge resulting from a browser refresh, checkout double-click, or Stripe payment gateway retry glitch.
Inadvertent Post-Cancellation Charge: Any charge occurring after you received confirmed written or dashboard notice of subscription cancellation.
System Calculation Error: Any pricing discrepancy where your credit card was invoiced at an amount exceeding your dashboard tier selection.

To claim an erroneous billing refund, email billing@usemeshmail.com within thirty (30) days of the invoice date. We process billing dispute reviews within one (1) business day.

06.Deliverability, Sender Behavior & List Hygiene Realities

Deliverability is a Shared Operational Responsibility:MeshMail provisions authentic Google Workspace mailboxes with genuine Gmail webmail and 30 GB pooled Google Workspace storage per user, sets up automated Cloudflare DNS (SPF, DKIM, DMARC), and provides automated warmup ramps.

However, refunds cannot be issued for deliverability degradation, spam folder placement, or mailbox suspensions caused by poor user practices, including:

Uploading unverified, scraped, or stale prospect contact lists resulting in bounce rates exceeding 5.0%.
Sending aggressive, deceptive, or irrelevant cold email copy that triggers user spam complaints exceeding 0.10%.
Prematurely sending high-volume cold pitch blasts on newly provisioned mailboxes before completing the recommended 14 to 21 day warmup ramp.
Third-party sequencer account suspensions (e.g., policy actions taken directly by Instantly, Smartlead, or Apollo).

07.Abuse, Fraud & Anti-Spam Forfeiture

Zero-Tolerance Violation Forfeiture

Accounts terminated or suspended due to willful violations of our Acceptable Use Policy—such as phishing, distribution of malware, fraudulent impersonation, or illegal blast spamming—immediately forfeit all rights to refunds, credits, or chargeback reversals.

Furthermore, customers who initiate fraudulent or bad-faith payment chargebacks without first contacting our billing department will have their accounts immediately locked, domains held, and evidence of terms agreement submitted to payment processors.

08.How to Request a Refund or Manage Cancellation

We make managing your account simple and straightforward:

Self-Serve CancelLog in to app.usemeshmail.com, go to Settings > Billing, and click “Cancel Subscription”.

Submit RequestFor billing error or 7-day technical guarantee refunds, email billing@usemeshmail.com with your account email.

Fast Return SLARefund requests are evaluated within 1 business day. Approved refunds credit back to your original payment method in 5 to 10 days.

Billing & Customer Success Team

Have questions about an invoice, fleet sizing, or cancellation?

billing@usemeshmail.com